Which shipping options are available and what are the shipping fees?
We ship all orders using the DPD services. The shipping fees will vary depending on the shipping address.
From the moment the order leaves our warehouse, we deliver in 2-3 business days. All orders are processed Monday through Friday, excluding Saturday, Sunday and holidays.
Villa Cashmere cannot be held responsible for unanticipated delivery delays beyond our control.
Where does www.villacashmere.com ship?
Currently, the online store ships to the selected countries in Europe and UK.
For bulk orders outside such countries, please email email@example.com and our Sales Team will work with you directly for handling and shipment of such orders.
Can I have my item delivered to a PO Box?
We only deliver to home and company addresses where someone is available to sign for the package upon delivery. Orders for delivery to a PO Box will be cancelled automatically.
Can I ship to multiple addresses?
At this time we can only ship to one address per order. To ship to multiple addresses, please place a separate order for each location.
Is a signature required upon delivery of my order?
For security reasons, all Villa Cashmere online purchases require an adult signature upon delivery. All orders are delivered by DPD services. If no one is available to sign for the package, the driver will make a total of three delivery attempts on three consecutive business days. If there is still no one available to sign for the package, after 5 days with no communication, the package will be returned to sender.
How can I track my order?
Villa Cashmere will send you email during the order process to keep you informed of the status of your purchase. You will receive an email with the tracking number in order to track your package. We will then e-mail a delivery confirmation once we receive notification from DPD that your order has been delivered.
When can I expect delivery of my order?
Please allow 2-3 business days from your order date to process your order for shipment. Once the order is processed, the delivery time will vary depending on the location where the order is shipped. Please be aware that the estimated delivery date is only an estimate, and that your items may arrive sooner or later than anticipated.
PLEASE CONTACT US AT THE FOLLOWING FOR ANY FURTHER QUESTIONS YOU MAY HAVE: