Privacy Policy

Villa Cashmere recognizes the importance of protecting the personal data of our customers (e.g. identification data) as well as financial information (e.g. credit card number). For this reason Villa Cashmere adopts specific policies and security measures to protect your personal data.

We inform you that Villa Cashmere does not collect personal data (and consequently does not accept online orders) from anyone under the age of eighteen. We kindly ask those who are under the age of eighteen to not proceed with the insertion of their personal data (and to not proceed with the online purchase) and to ask adults to proceed with the required procedures.

Villa Cashmere is committed to ensuring that your privacy is protected. Please read the following policy that explains how we process customer information and the procedures that we have in place to safeguard your privacy.

 

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The following is in reference to the data related to the registration on the Villa Cashmere website, online purchases of Villa Cashmere products, and sending of the promotional material:

Data Source

The personal data collected through Villa Cashmere website, has been directly provided by you in order to register to the website to receive Villa Cashmere announcements and communications by e-mail and/or to proceed with online purchases on this website. If the personal data may change, please write to the below mentioned address and communicate the modifications in order to enable us to keep your personal data updated.

Data Processing Purposes

The personal data you provide, with your specific consent, may be processed by Villa Cashmere for the following purposes:

  • To register to the website to receive Villa Cashmere announcements and communications by e-mail;
  • To proceed with your purchase request with reference to the fulfilment of your online order and required accounting and fiscal activities;
  • Management of correspondence and service communications with you with regards to your online purchase;
  • Verification that the data provided for the transaction is complete, valid, correct, and clear of fraudulent markers, when you make an online purchase.

Further, with your specific consent, your personal data (collected also in occasion of future online purchases and purchases in our stores), may be used by Villa Cashmere to find out more about its customers (by analysing data related to your purchasing preferences for certain categories of products, the frequency of your visit or your request concerning purchased articles), for direct mailing and direct e-mailing (sending of e-cards) activities, sending you communications about our activities and invitations in order to offer you further personalized services. Moreover, Villa Cashmere’s staff will be dedicated to providing you a more helpful service.

Modalities of the Processing

Related to the above mentioned purposes, your data will be collected through electronic modalities, on secured systems and will be processed in both paper and electronic formats, duly protected.

Furthermore, if you consent to the insertion of your personal data in the Villa Cashmere Customer database, this data may be used for statistical and market analysis, and may be processed in an aggregate form or in an identifiable way.

Obligatory or Voluntary Nature of providing the requested data

Registration: To complete the online registration a set of personal information is required. Failure or refusal to provide accurate information will prevent us to satisfy your request.

Online Purchase: To complete an online order a set of personal information is required. Failure or refusal to provide accurate information when requested will result in the cancelling of any pending order or the inability to process your request.

Information that is not required will be duly noted on the screen. You may choose not to provide us with any information noted to be optional and still continue to successfully use and purchase from www.villacashmere.com online shopping application.

Data Communication Recipients

Your personal data will be processed by Data Processors and Person in charge of the processing and management of the transactions at Villa Cashmere or third parties acting as services providers. Further, your data may be communicated to third parties which support Villa Cashmere activities, within or outside the country, consultants which support in the management of the transaction (mainly suppliers of Internet services, shipping agents etc.), banking and credit verification entities, and to suppliers services related to direct marketing activities or maintenance of the data processing systems, as well as companies which carry out activities of storage and management of files. Except as set out in this Privacy Policy, your data will not be transferred to other third parties.

Furthermore, if you consent to the insertion of your personal data in the Villa Cashmere Customer database, this data may be used for statistical and market analysis and direct marketing activities.

The Villa Cashmere Customer database is under the ownership of Villa Cashmere. It is maintained and managed by a third party service provider and is available only to Villa Cashmere and to the companies which act as Data Processors for customer relationship management activities to be carried out on behalf of Villa Cashmere.

Data Controller and Data Processor

The Data Controller and Data Processor is subject to the management and coordination on behalf of Villa Cashmere.

 

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Your Consent

By visiting www.villacashmere.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms & Conditions.
 
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
 
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your information, at anytime, by contacting us at office@villacashmere.com.

Subscription

When you register your account you will by default be subscribed to receive further information. We may also provide you with information about special features on our website or any other services or products that we think may be of interest to you. If you would rather not receive this information, please send an email with 'unsubscribe' in the subject line to office@villacashmere.com to unsubscribe. We will then delete any such information and cancel your newsletter subscription.

You may change your preference at any time by logging in to your account and modifying your profile. We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an email to office@villacashmere.com.

Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Shopify 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
 
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service or Shopify’s Privacy Statement.

Security
 
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. During online purchase, when you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow the PCI-DSS requirements and implement additional generally accepted industry standards.

However, while we take all reasonable steps to protect your information, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Disclose

We may disclose your personal information if we are required by law to do so or, in case of violation of our Terms of Service.

Cookies

Villa Cashmere, through its service providers, uses cookies and tracks IP addresses in order to improve our services provided by the website and enhance your Villa Cashmere experience.

Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies. Cookies can be disabled or purged from your browser if you so choose. Villa Cashmere cannot guarantee the proper functioning of www.villacashmere.com if you choose to disable your cookies. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you allow us to use them.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not:
 
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Links

Your visit to this site is subject to this Privacy Policy and our Terms & Conditions. Please note that this Privacy Policy governs only information provided to www.villacashmere.com. It does not govern any other information or communications that may reference Villa Cashmere e.g. communications from other websites retailing Villa Cashmere products. Villacashmere.com may contain links to and from other websites. Please be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites you link to from our site.

In case of Sale of Business

If this business is sold or merged with another business, your information may be disclosed to our advisors and any prospective purchasers and their advisors and will be passed on to the new owners of the business.

Changes to this Privacy Policy

Villa Cashmere reserves the right occasionally to make changes to its privacy policy. We will notify you of any changes in our privacy policy by posting the modifications on this website, and thus we encourage you to periodically review this page.

 

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QUESTIONS AND CONTACT INFORMATION
 
You confirm that the personal information which you are required to provide when you register with us is true, accurate, current and complete in all respects. If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at office@villacashmere.com.

 

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